Help

Start with one family and one story.

Create a private archive, invite relatives, then record or upload.

How do I begin?

Create your family space, then invite people by email. Record on a phone, tablet, or computer — or upload MP4, MOV, or WebM (up to 5 GB per video).

Who can see the stories?

Only accepted members of that family. Stories can be family-visible or private to the creator. There are no public share links today.

What are the plans?

Family ($12.99/mo or $119/yr) — 100 GB, up to 10 members.
Family+ ($19.99/mo or $189/yr) — 250 GB, up to 25 members.
Preserve ($4.99/mo or $49/yr) — keep an existing archive without new uploads or invitations.

What if payment fails?

There’s a 7-day grace period. Stories remain. After grace, new growth may be restricted — content isn’t wiped for a billing problem.

Still stuck?

support@getholddear.com or contact form.